Local Commitment. Global Expertise.

750 million people step onto trains operated by Veolia Transport each year. When they get off, they are in the sunlight of Southern California, or enjoying the view of the Pacific Ocean in San Diego County, or bundled up for a Sunday afternoon watching the New England Patriots.

Or our rail riders might emerge in Berlin's new eye-catching main train station, into the leafy suburbs of Melbourne, or facing Nice's Mediterranean coastline.

Veolia operates high-capacity rail systems of all types all around the globe:

• We operate commuter and regional rail services, linking downtowns with suburban areas around Boston, Los Angeles, South Florida, and North San Diego County.
• We operate intercity rail services, connecting cities large and small, throughout Germany and across Europe.
• We’re one of the world’s largest operators of light rail and streetcar services, conveying people smoothly past the downtown traffic of Sydney, Barcelona, Dublin and Nice.
• Seoul's Metro Line 9 launched mid-summer 2009.
• We will soon be operating a newly-constructed metro in Mumbai scheduled to launch in 2010.

For Veolia Transport, rail is more than platforms, railcars and track. Our highest priorities are safety and reliability for our passengers. To this we add convenience and the latest technology to give riders a distinctly positive travel experience. For example, passengers on many of our systems can receive up-to-the-minute train information by email or mobile phone. (A late train might even get you a cup of coffee on us.)

And by offering commuters a dependable alternative to cars, we’re helping to keep hundreds of thousands of vehicles off the road – conserving energy and protecting our environment.

Operational Excellence

In everything we do, we strive to deliver on the promise of rail: safe, reliable and environmentally-friendly travel for our passengers; efficiency and value for our clients.

We use the latest technology to streamline train scheduling, dispatch and communications. We analyze passenger loads, redesign service and integrate operations with other modes. Our proprietary maintenance software helps clients save on capital costs by leveraging more from their existing assets. We have proprietary scheduling and run-cutting programs to maximize vehicle utilization, which is very important given the recent growth in passenger demand. We work with bus networks to provide passengers with a seamless station-to-station transportation bridge when rail operations are interrupted.

Our people are qualified professionals, proud of what they do and committed to providing a superior passenger travel experience. Veolia’s innovative Going For Green? training program helps front-line staff better understand and respond to customer needs. We provide comprehensive engineer training to ensure availability as retirements or vacancies occur.

We’re user-friendly: in Boston, we redesigned timetables so that even first-time users can find their way to their destinations easily and conveniently, and we improved our responsiveness to customer feedback through an innovative, comprehensive Complaint and Feedback Management System.

Veolia Transport is a leader in environmental sustainability: we’re greening our facilities and offices, and reducing our carbon footprint. In Los Angeles, we are experimenting with hybrid locomotives and in Nice, our quiet light rail cars draw power from beneath the street to avoid the visual intrusion of wires.