Safely Moving Millions of People
Every year, 750 million people step onto trains operated by Transdev. When they get off, they are enjoying the view of the Pacific Ocean in San Diego County, or are bundled up for a Sunday afternoon watching the New England Patriots. Other riders emerge in Berlin's new eye-catching main train station, in beautiful Fort Lauderdale, Barcelona or Dublin.
Around the world, Veolia operates high-capacity rail systems of all types:
For Transdev, rail is so much more than platforms, railcars and tracks. Our highest priorities are safety and reliability for our passengers. To this we add convenience and use of the latest technology, like email, Twitter or mobile phone apps for up-to-the-minute train information. Our aim is to give riders a distinctly positive travel experience.
And by offering commuters a dependable alternative to cars, we’re helping to keep hundreds of thousands of vehicles off the road – conserving energy and protecting our environment.
In everything we do, we strive to deliver on the promise of rail: safe, reliable, comfortable and environmentally-friendly travel for our passengers; efficiency and value for our clients.
We use the latest technology to streamline train scheduling, dispatch and communications. We analyze passenger loads, redesign service and strive to integrate rail operations with other modes to make connections easy for passengers. Our proprietary maintenance software helps clients save on capital costs by getting more from their existing assets. We have proprietary scheduling, maintenance and run-cutting programs to maximize vehicle use, since reliability is so important to passengers. We work to connect rail and bus schedules, and to quickly provide passengers with a seamless station-to-station transportation bridge when rail operations are interrupted.
Our people are qualified professionals, proud of what they do and committed to providing a superior passenger travel experience. Veolia’s innovative Going For Care™ training program helps front-line staff better understand and respond to customer needs. We provide a comprehensive suite of engineer and conductor training at many levels and on an ongoing basis.
Veolia’s Connex Railroad subsidiary enables the company to enroll key employees into rail retirement and benefits programs that are unique to the rail industry.
In Boston, Veolia is the majority partner in MBCR, which operates the fifth largest commuter rail system in the U.S., under contract to the Massachusetts Bay Transportation Authority since 2003. MBCR has unparalleled expertise in managing the complexities of this large system, which ash nearly 500 daily trains and 140,000 weekday passenger trips. MBCR has partnered with the MBTA to execute several major expansion and improvements over the past several years. MBCR has achieved on-time performance goals set by the MBTA for eight of the past ten years. Our experienced teams (nearly 1,900 employees) collaborate closely with the MTA to deliver the best possible service to passengers every day. Our transportation staff is assigned to zones that enable teams to respond faster to service disruptions and get things back on track quickly thereby minimizing inconvenience for riders. MBCR has dramatically improved productivity in vehicle maintenance by upgrading a dedicated Truck Shop in the Boston Engine Terminal. We have consolidated all key processes under one roof, dramatically improving productivity and reducing the time a coach spends in the repair shop. We have supported our client in its innovative mobile ticketing app, mTIcketing, which has proven very popular with customers. MBCR has introduced a Conductor’s Companion iphone app, so conductors will have the latest information at their fingertips to share with customers, including real time service and schedule updates.
Recently Boston’s South Station - a major transportation hub for all south and west commuter rail lines, as well as a subway station – was one of a number of locations throughout the city where a Hubway bike sharing system was installed. Veolia and its partner companies sponsored this system at South Station. It allows customers to combine biking and riding into their daily commute and is an environmentally friendly alternative. We are proud to have supported the City and our cient in this initiative. The Hubway system allows riders to purchase a day pass, a three-day pass, or an annual membership. Riders can rent a bicycle, keep it for 30 minutes, and then return it at any Hubway bike sharing station.
An Integrated Approach
At Veolia, we routinely coordinate our passenger operations with major construction projects. That means:
Occasionally, we become part of the construction team by providing the operating expertise, assisting in the development of detailed construction staging and phasing plans, and even carrying out a portion of the specialized railroad construction work. We routinely manage, direct, organize and coordinate the work of a wide variety of contractors, including the integration of work plans, project schedules, safety plans and the use of agency furnished material. As part of our management responsibility, we often assume the role of on-site Project Manager, generating integrated schedules, progress reports and financial management services for the owner/agency. We also participate in the resolution of claims and change orders. We can even provide direct in-house construction support services.