Our Values Define Us

The values of a company guide the actions of its people. We have therefore taken great care to define our values, because they in turn will define us. Our goal is to have our values permeate our culture and guide our employees in how they treat our clients, passengers, each other and the planet.

The values of Veolia Environnement are commitment to customers, responsibility, innovation, performance and teamwork. In North America we summarize them as follows: Together We Care: About Customers, Each Other, and the Planet.

We see care as central to everything we do. The care that we show everyday for our passengers, their safety, mobility and comfort, is the heart of the service we provide. We show our care for each other by listening, building strong teams, supporting each other, and respecting each other’s opinions and goals. We show our care for the planet by improving fuel efficiency, green driving, and taking environmentally friendly actions in our offices and facilities. Our caring values guide our everyday choices.

We have delineated what each letter in “Care” represents, and this is how we connect to the values of our parent company:
C: Commitment to Customers
A: Accountability, especially for Safety
R: Respect for Others and the Planet
E: Empowerment of Employees

We have carefully delineated the behaviors that comprise our values and we are working to communicate and reinforce our values, and live them in our day-to-day behaviors. Our goal is to have our values permeate our culture and guide our employees in the choices they make every day.

How each of us behaves impacts the way we are seen as a whole.
Our Code of Conduct exists to ensure that we observe laws and regulations that affect our work, and articulate a broader set of ethical standards for use in our conduct and decision-making.

The Code of Conduct is part of an overall ethics and compliance program designed to promote and protect our most important Company values.

This Code does not replace what we know instinctively or in the exercise of good judgment to be legal and ethical behavior, but it highlights critical areas that may challenge our instinct and judgment, and it provides guidance where uncertainty may exist.

We manage ourselves and our business with the highest degree of honesty, ethics and integrity. We see this as our legal and moral obligation, a condition of employment, and a source of great strength for us as a Company.

As Veolia Environnement’s Chairman, Henri Proglio, in Ethics, Commitment and Responsibility says, “Conducting our business as true professionals, treating our customers with respect, and assuming our responsibilities: all of this simply means doing our job properly.”

Please click here for a complete copy of our Code of Conduct.